Instead, become an informed computing consumer.
Over the last few months, I have received three very suspicious telemarketing telephone calls. In each case, the caller was –
In each call, my reaction was to try to break out of the caller’s script and ask lots of questions. This had mixed results.
What were these callers trying to do?
Obviously, neither of those things are what you should ever actually do unless YOU initiate the support request call to your system vendor!
I asked a lot of questions that the caller refused to answer –
What is the legal name and mailing address of his employing company? (“I can’t tell you that for security reasons”).
What is the precise technical nature of the infection on my computer (Only he could fix the problem, because no antivirus software can detect it.).
That’s an imprecise answer. Answer the question. (Acted like he did not hear what I said.)
How – exactly – he knew MY computer was infected (The last guy said “Microsoft’s Windows Update server sent us an alert about your computer”).
Oh really? How do you know it’s my computer? (“The MAC address”)
Interesting. What specific MAC address are we talking about here? (“I can’t tell you that for security reasons”)
Huh. We’re talking about my computer, and it’s MAC address. What possible security concerns about that could YOU possibly have that I do not? (Silence…back to the script…)
If you really know so much about my computer, what operating system version does it run? Windows XP, Vista, 7, 8 or what? (Acted like he did not even hear the question.)
At this point, I informed the caller that –
None of that is going to happen. Who exactly are you again (legal name and mailing address please)?
The “Windows Secrets” newsletter that I read on a regular basis has just published a write-up about a very similar scam on their web site:
Don't become a victim of this. Become an informed computing consumer instead.