PVII Testimonial

Project Seven

I really don't know what to say about these PVII guys. To quote a recent Green Bay Packers coach Mike McCarthy press conference, when he was asked to describe how well Aaron Rodgers is playing the quarterback position in the 2011 season, he said "I'm out of words."

Likewise with PVII...

• They just keep throwing touchdowns
• And making it look easy

Why do I say that?

Well, for a lot of reasons. Back in the days when I was burning out trying to produce W3C-compliant HTML and CSS with a tool whose name I would rather not mention that I ever used in public <cough>NetObjects Fusion</cough>, I decided to bite the bullet, pay the big money, and switch to Dreamweaver (heretoafter referred to as DW).

As part of that process, I quickly realized that the site navigation menu-building options that Adobe included in DW and in its sister graphical tool, Fireworks (FW) worked nicely enough, as long as you did not mind a scad of javascript and HTML markup that the W3C validator did not like. So I Googled for "Dreamweaver navigation menu extension", and lo, found myself looking at PVII's Pop Menu Magic (PMM) page.

And that marked my beginning of a long relationship with that company. Frankly, without those guys and all their products I've bought and used since, I'm not sure where I or K-C-P.com would be today.

For sure, this web site would not exist. Neither would any of the sites in my portfolio.

The products are only part of the story. PVII should also rightfully boast of extraordinary customer support.

Customer support

Project Seven does customer support the exact same way I would love my own business to do. I don't have their resources, so they will always beat me.

Their Support discussion groups are a great resource. Ever since I started out with "PMM", I have read every post on their NNTP server, and have posted the odd helpfully-intended reply from time to time.

When I have run into challenges with the PVII products I own, that's where I go first for help.

One time when I booked a day off my day job to get a crunch deadline project completed, I found myself stumped with making one of their products do what I needed. So I called them.

• To my utter shock, I heard a couple rings, and "Project Seven, Al speaking".
• You could have picked my jaw up off the floor...
• After my stunned and crude "holy s***, is that really THE Al Sparber?" and his chuckling "well, who else did you expect?" response, we got down to discussing my problem.
• What was even cooler, was that after I told Al my name, he immediately recognized it from seeing my newsgroup postings. And of course, all it took was a brief conversation for Al to understand my problem and solve it with an e-mail that arrived only a few minutes later. (PEBCAK as usual....)

Exceptional tech support

Here is the short list of the companies who have provided me with telephone tech support even approaching the level I have had with PVII over many years.

• Word Perfect Corporation in 1988
• Novell in 1994
• Apple (Canada) in 2009. 2010 and 2011

That leaves out a huge number of companies whose technical support lines I have used, and whose customer support frankly sucks.

The good news is that you can count K-C-P.com as one entity who will never —

• Make you struggle through a telephone voice-menu from He**
  • You will either
    • speak to me
    • or leave me a message
    • Or hang up
  • Simple :-)
  • And I hope you won't just hang up, because
    • If we connect immediately, I will fix the problem, or
    • if you leave me a message I will call you back
    • and then fix the problem
    • Simple :-)